Policies and Guarantees
Welcome to Superior Cupcakes! We value your business and are committed to providing you with high-quality baked goods and exceptional customer service. Please review our policies and guarantees below to ensure a smooth and enjoyable experience. If you have any questions, don’t hesitate to contact us.
Ordering Policy
- Order Window — Orders must be placed within the timeframe listed on our menu or ordering page. Custom orders require additional lead time.
- Minimum Orders — Some items may require minimum quantities due to production needs.
- Order Confirmation — An order is considered confirmed only after payment or deposit is received.
Payment Policy
- Accepted Payments — We accept major credit/debit cards and other payment methods listed at checkout.
- Payment Timing — All orders must be paid in full upon order, except for weddings and events.
- Weddings & Events — Require a 50% deposit at the time of order, with the remaining balance paid in full 72 hours prior to the event. Deposits are non-refundable.
Cancellation & Refund Policy
- Standard Orders — Cancellations made 48 hours or more before pickup may be eligible for a refund.
- Custom Orders — Custom orders are non‑refundable once production has begun.
- No‑Show Policy — Orders not picked up during the scheduled window are non‑refundable.
- Deposits — Deposits paid for weddings and events are non-refundable.
- Quality Concerns — If there is an issue with your order, please contact us within 24 hours so we can review and address the concern.
Pickup Policy
- Pickup Location — Pickup details are provided at checkout and in your confirmation email.
- Pickup Window — Orders must be picked up during the designated time. We cannot guarantee product quality outside this window.
- Late Pickups — We will hold orders for a limited time, but freshness may be affected.
Custom Order Policy
- Design Requests — We offer clean, intentional designs that align with the Superior Cupcakes style. We do not replicate copyrighted characters or trademarked designs.
- Flavor Options — Custom flavors may be available upon request and may include an additional fee.
- Revisions — Design revisions must be finalized before production begins.
Allergy & Ingredient Policy
- Allergen Notice — Our products are made in a kitchen that handles common allergens including wheat, dairy, eggs, soy, nuts, and gluten.
- Cross‑Contact — While we take care in our processes, we cannot guarantee an allergen‑free environment.
- Ingredient Transparency — Ingredient lists are available upon request.
Delivery Policy (If Applicable)
- Delivery Area — Delivery availability and fees are listed on our menu or ordering page.
- Delivery Timing — Delivery windows are approximate and may vary due to weather or road conditions.
- Recipient Availability — Someone must be available to receive the order unless otherwise arranged.
Weather & Event Policy
- Severe Weather — Pickup or delivery times may be adjusted for safety. We will contact customers if changes are necessary.
- Outdoor Events — Customers are responsible for protecting desserts from heat, sun, and outdoor conditions.
Photography & Social Media Policy
- Use of Images — We may photograph products for our portfolio and social media. Customer names and event details are not shared without permission.
- Customer Photos — We love seeing your photos. Tagging us is always appreciated but never required.
Privacy Policy
- Customer Information — We collect only the information needed to process orders and communicate with customers.
- Data Use — Information is never sold or shared with third parties except as required to process payments.
Contact
For questions about any policy, please reach out through our website contact form or email listed on our site.
Superior Cupcakes reserves the right to update these policies as needed to support smooth operations and product quality.